Ticket key — a sequential identifier for each project, styled like a real Jira issue key.
Story
A discrete, scoped deliverable within an engagement.
Epic
A larger engagement spanning several workstreams or modules.
Cert
An earned certification — not a delivery item, so it carries no duration.
AI
An AI or prompt-engineering-focused initiative.
Done / In Progress / Active
Status — delivered and live, currently being delivered, or (for certifications) currently held and applied.
MS
Months Spent — an approximate, rounded estimate of hands-on time on that specific workstream, not the full client engagement (which often runs longer alongside other parallel work). These are estimates pending exact figures.
Colour dot
Module — blue = D365 Sales, purple = Customer Service, gold = Customer Insights, teal = Power Platform. Grey dots in the Projects list mark a client rather than a module.
⌘K
Opens the command palette to jump straight to any ticket by id, title, or tag.